Privacy Policy

Who we are

ARDAK Health ("we", "us", "our") is a mobile ear care service covering Stoke-on-Trent and the surrounding area. We are a service-area business and do not publish a clinic address. We are the data controller for the personal information described in this policy.

Contact: 07356 232134 · [email protected] · WhatsApp

What information we collect

When you contact us on WhatsApp, by phone or by email, we see the details you choose to share with us — typically your name, contact number and what you're getting in touch about. This site does not currently have a contact form, so no other personal information is collected directly through it.

This site also uses Google Analytics 4 to measure visits (see "Cookies & analytics" below).

How we use your information

We use the contact details you give us to reply to your message, arrange an appointment, and provide the service you've asked for. Our lawful bases under UK GDPR are taking steps at your request before entering into a contract, performance of a contract, and legitimate interests (running our business).

Cookies & analytics

This site uses Google Analytics 4 to measure visits. Google Analytics sets cookies and collects anonymised usage data; IP addresses are anonymised. We do not use advertising or tracking cookies. You can opt out using Google's opt-out browser add-on, or by blocking cookies in your browser settings.

Who we share information with

• Google — analytics processing, as described above.
• WhatsApp (Meta) — if you contact us via WhatsApp, your messages are handled under WhatsApp's own privacy policy.

We never sell your personal information.

How long we keep it

We keep contact details for as long as necessary to arrange and provide your appointment, and after that only as long as we need to for our own records.

Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict the use of your personal data, and to object to processing based on legitimate interests. To exercise any of these rights, contact us using the details above. You also have the right to complain to the Information Commissioner's Office (ICO).

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date above.